1. Personal Data We May Collect
“Personal Data” is information that identifies you as an individual which you have provided to us, such as:
Postal address (including billing and shipping addresses)
Telephone number (including home and mobile phone numbers)
Credit and debit card number
Country of residence
2. How We May Collect Personal Data
We and our service providers may collect Personal Data in a variety of ways, including:
Online through the Sites: We may collect Personal Data through this website, e.g., when you contact us through the online Contact Us form or when you place an online order for hotel toiletries and/or guest amenities.
Offline: We may collect Personal Data from you offline, e.g., when you contact customer service or sales staff.
The Personal Data you provide through the Sites may be combined with Personal Data and Other Information that you provide to us (via online or offline means), that is publicly available, or that we may otherwise obtain online or offline.
3. How We May Use and Process Personal Data
We may use and process your Personal Data to respond to your inquiries and fulfill your requests, such as to send you newsletters or to respond to your questions and comments and for business purposes, as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
4. How Personal Data May Be Disclosed
Your Personal Data may be disclosed:
to our third party service providers who provide services such as payment processing, IT services, customer service, email delivery services, credit card processing, to enable them to provide services.
to identify you to anyone to whom you send messages through the Sites.
as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
5. How You Can Access, Change or Suppress Your Personal Data
Subject to any exceptions under applicable laws, you may submit a request to us to access, correct, rectify or otherwise limit our use of your Personal Data that has been previously provided to us, or seek further information from us, by clicking on the “Contact” page and clearly stating your request.
We will try to comply with your request as soon as reasonably practicable. Note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. In respect of your right to access and/or correct your Personal Data, we have the right to refuse the requests for reasons permitted under the law, such as where the expense of granting access to you is disproportionate to the risks to your privacy.
6. Retention Period
7. Contacting Us